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My wife applied for a loan using my papers and documents without my knowledge or permission. Please cancel my loan and remove me from your records.
We are sorry to learn about this incident. Please provide us the details of the transaction that your spouse made with us and our partner banks and we will resolve the issue as much as we can. However, if the loan has been disbursed and received, we can only remove your records on our system and block your name and any application you may submit in the future. In line with this, we wil strengthen our verification process and advise our partners to do the same to prevent this from happening again. Again, we sincerely apologise.